Expats in Uganda

Your Practical Guide to settling and living in Uganda


Uganda is arguably among the friendliest countries in Africa. The peace and continued growth over the years have attracted a good number of visiting tourists, foreign embassies, and large multinationals, who carry along staff when setting up shop here. It’s no surprise therefore that many visiting expats have chosen to settle, long after serving out their work contracts. If you are considering a permanent move to Uganda, accommodation and housing should be high on your priority list. Worry not, we decided to run a special for you in this edition of Expats In Uganda. The development of new residential areas in the outskirts of Kampala has increased the options for luxury housing, and this has opened up neighborhoods like Naalya, Kira, Kisaasi, and Kiwatule, to expat residents. Renting/Leasing: Your options when it comes to long term housing are split between leasing and renting a house.The 1996 Constitution grants land ownership rights solely to citizens of Uganda, foreign nationals and corporations may, however, obtain leases for 49 or 99 years. If you are on a budget and willing to trade in your privacy for a more affordable option, sub-letting to split costs with a housemate could work. In Uganda, there are no tenant protection laws, rent can be freely negotiated between tenant and land lord,but will most likely require a security deposit which is worth one month’s rent. Advance payment from three months to a year’s rent is typically paid and succeeding rent is paid quarterly in advance. Typical rental agreements last for one to two years. Normally, a three month’s notice period is included in the contract, and in some cases, a break-off or diplomatic clause is included. According to Knight Frank, a local real estate firm, there are old and new expatriate dominated areas in and around Kampala. The old areas have been established expatriate housing areas for more than a decade, are located in and around the city center (Bugolobi, Naguru, Kololo, etc.), and are generally of higher cost. The new areas are in the outskirts of the city, usually have better views, and are less expensive.


Accomodation Address Telephone Website E-Mail
Dianwill Hotel t: 0414 660 151 / 0775 649 983 / 078 557179 w: www.Dianwillhotel.com e: dianwillhotel@gmail.com
Forest Cottages 17/18 Upper Naguru Old Kira Road t: 0414 287 308, m: 0752 711 746 e: info@forest-cottages.com w: www.forest-cottages.com
Kabira Country Club 63 Old Kira Road, Bukoto t: 0312 227222-3 w:kabiracountryclub.com e:kabira@kabiracountryclub.com
Kampala Forest Resort Muyenga Tank Hill Road t: +256 751 612 157/+256 751 888 909 e: degiat92@gmail.com
Kampala Serena Hotel Kintu Road,Nakasero Hill, Kampala t: +256 732 123 333 w: www.serenahotels.com e: kampala@serena.co.ug.com, sales@serena.co.ug.com
Lake Victoria Serena Golf Resort & Spa Kigo Rd,Uganda t: +256 313 221000 w: www.serenahotels.com,
Nyumba 591 591, New Mulago Hill Road t: 0792 172017 e: nyumba591@gmail.com
Protea Hotel Kampala 4 Elgon Terrace, Kololo t: +256 312 550 000 e: guestservice@proteakla.co.ug w: www.proteahotels.com/kampala
Sheraton Kampala Hotel 7041, Ternan Avenue t: (256)(414) 424000/0312322499 e: reservations@sheratonkampala.com / info@sheratonkampala.com w: www.sheratonkampala.com
Speke Hotel (1996) Ltd 7/9, Nile Avenue t: 0414 259221/224 e: spekehotel@spekehotel.com w: www.spekehotel.com
Skyz Hotel 1 Waterlane Road, Naguru t: 0312554000 e: bq1@phnaguruskyz.com w: www.skyzhotel.com


Accomodation Address Telephone Website E-Mail
Bukoto Heights Apartments Plot 481/482 Bukoto t:0200 977 777/ 76, m: 0752 711 846 e: manager@bukotoheights.com w: www.bukotoheights.com
Bon Bini Residence Kampala,Muyenga, Bukasa Road t: +256-706-444-444 e: bonbiniresidence@gmail.com w: www.bonbiniresidence.com
Explorers Hub Plot 4,Lower Kololo Terrace,Kampala t: +256706616714 w: www.explorershubug.com
Fairway Hotel & Spa Plot 1-2 Kafu Road, Kampala t: +256 414 259 571/4, +256 789 493 088 e: booking@fairwayhotel.co.ug w: www.fairwayhotel.co.ug
Jubilation House Apartments Bunga, off Gaba Road,Kampala t/whatsApp:0772737006, 0705979747 / 0752323513 e: edisahope@gmail.com
Kabira Country Club Ltd 63 Old Kira Road, Bukoto t: 0312 227 222/223 e: kabiracountryclub@kabiracountryclub.com w: www.kabiracountryclub.com
Munyonyo Commonwealth Resort Wavamunno Rd, Kampala t: +256 417 716 000 / 200 e: info@munyonyocommonwealth.com w: www.munyonyocommonwealth.com
Soho Greens Furnished Apartments ABC Lane – Luteete Gayaza Lane t: +256 392 178125,+256 772 430338 w:www.sohogreensapartments.com
Speke Apartments 19, Wampewo, Kololo m: m: 0702 711200, 0702 711704, 0200 555 000 e: reservations@pekeapartments.com w: www.spekeapartments.com
The Seventeen Apartment Hotel 17, Kololo Hill Lane m: 0792 172017 e: the17onthehill@gmail.com w: www.the17apartmenthotel.com
Speke Resort Munyonyo Munyonyo Road t: t: 041 771600/716 200, 0752 711 842, e: spekeresort@spekeresort.com w: www. spekeresort.com
Turaco Nest 4A Sturrock Road, Kololo t: 0779 726 205 e: info@turacohomes.com w: www.turacohomes.com

Rules for Moving in Successfully

  • Ensure that all your belongings are insured for their replacement value before being shipped.
  • With the help of friends or recommended realtors, look for a suitable house before arrival of your goods to avoid all subsequent storage costs.
  • Ensure that water and electricity are properly connected; working perfectly and the bills are up to date.
  • Do not pay your rent unless the landlord has documented proof that all bills are up to date. Otherwise, you risk inheriting them to avoid disconnection.
  • Do not pay your rent to realtors unless you have seen the actual landlord.
  • When taking delivery of your goods, show the removal team around the house first; you may even put signs on each door with the name of the room in a language they understand (most removal companies use English).


REMOVALS Address Telephone Website E-Mail
AGS Frasers Uganda Ltd Ntinda Industrial Park,Stretcher Rd t: 0414 348337/0793 782355,m: 0793 782 349 w: www.agsmovers.com e: manager-uganda@agsmovers.com
Kaps Impex Ltd Tulip 37/39 Kimera Road m: +0753632963, 0772326203, 0782222246, 0702844227 w: www.kapsimpex.com e: sales@kapsimpex.com
Mebs Global Rwenzori Towers, 5th Floor, Nakasero Road t: +256313673752 / +256772720218 / +256 701044285 e: mwere@mebs-global.com
Expats Relocation Service Plot 80 Buganda Road, t: 0392 001679, m: 0774 098638, w: www.ugandaexpatsguide.com e:grace@ugandaexpatsguide.com


To rent there is always an agreement drawn up between the landlord (usually the owner of the building being rented out) and a tenant, relating to occupying the building, subject to payment of rent. If you rent a property ‘furnished’, it usually has furniture, crockery but does not normally include sheets, etc. Sign an inventory as this will help you in the event of dispute. If you rent ‘unfurnished’, you should be aware that the majority of decent apartments include kitchen appliances but curtain rails, carpets and lighting appliances are not usually included. After identifying the property and inspecting it to ensure that it meets your desired standards; you are advised, as a first time resident, to preferably engage the services of a lawyer. The landlord will be expected to provide you with a copy of the title deed and identification documents. The first time resident should provide; A copy of his/her passport, photographs and both parties (landlord/lessee) will be required to sign a copy of the tenancy agreement.
RENTING Address Telephone Website E-Mail
Home Hippo Mackenzie Vale Road, Kololo 0705126526, 0705126526 www.homehippo.ug
True Level 0752631526, 0752631526
Lamudi 436-437 Mawanda Road,B3 Corner House, 0784070350 www.lamudi.co.ug

Payable by the Tenant

Private consumption of water, gas, electricity. Plus communal management charges in flats.

Payable by the Landlord

Repair of buildings, rire insurance, purchase of communal materials, maintenance and repair of tanks, tiles, and electrical installations.

Tenants’ Deposit

Tenants usually pay a deposit which is refunded at the end of the tenancy, less any costs of damage agreed between the two parties.
Ugandan law stipulates that a foreigner cannot buy land but can only get a lease. However the same law allows you to buy land in the name of a company. After locating and identifying the desired property, you are advised;
  1. To find a recommended lawyer
  2. To ensure that you get a copy of the title and have it verified at the Ministry of Lands to ensure that the title is genuine.
  1. After confirmation that the title is genuine, when ready to pay for the property, have a lawyer draft a sales agreement for the property which should be signed by both parties i.e. the seller and buyer plus witnesses and a lawyer subsequent to which payment is finalized.
  2. Proceed and register the title deed in your names.
Purchase is carried out in 3 stages: the signature of a provisional sales agreement (key document that shows evidence of purchase),followed by issue of transfer forms (documents used to indicate evidence of property transfer) and the title deed (legal document that shows evidence of ownership of a property). Also required during purchase is a copy of the vendor’s/buyer’s identification documents, along with 2 passport photographs of the vendor/buyer.



Required documentation:
  • You must have fully completed forms 8, 10, 18, 23 from the Ministry of Lands, Housing and Urban Development http://mlhud.go.ug/lands-management-forms/.
  • A set of authentic deed plans.
  • 3 passport photos
  • Area land Committee report
  • District land officer technical report
  • Receipt of payment
  • Forwarding letter requesting for a leasehold title signed by the District Land officer of the respective District where the land is located.
  • Present original copies and photocopies (of the above documents) to the department of land Administration for processing where Photocopies are stamped “Received” and returned to you.
  • Check for approval of documents within a period of ten working days.
  • Once approved the documents are then forwarded to the office of titles for preparation and issuance of lease agreements, sealing by the chairperson and secretary of the respective district land board. This takes ten working days.
  • Pay stamp duty ( 1% of premium of 1 % of annual rent X years granted)
  • Once the lease documents have been fully signed, sealed and Embossed at URA, you’re then issued photocopy of lease agreement (signed, stamped “Received”).
  • On presenting the stamped “Received” copy you’re then issued a Leasehold title.
Fees paid to URA – 1% of the premium ground Rent.4Fees paid to Ministry and District Registration fees: UGX. 10,000 Assurance of Title: UGX 20,000 Issuance of Title: UGX. 20,000 Preparation of lease: UGX 20,000
Register Caveat Removal of Caveat based on a Request by person who placed it Acquiring Mortgage
Procedure: Required Documents:
  • Two sets of dated, embossed Caveat documents duly witnessed by advocate and signed by you (Deponent).
  • Statutory declaration signed by development and commissioners for Oaths.
  • 2 passport photos as Deponent
  • Present original copies and photocopies (of the above documents) to the office of titles for processing where Photocopies are stamped “Received” and returned to you.
  • Confirm entry of caveat upon the register in a period of ten working days.
Procedure: Required Documents:
  • A letter of withdrawal of Caveat
  • 1 passport photos as Deponent
  • General receipts of payment of stamp duty and Registration fee
  • Present original copies and photocopies (of the above documents) to the Department of land registration for processing where Photocopies are stamped “Received” and returned to you.
  • Confirm verification of your Identity within 5 working days.
  • Present the stamped “Received” copy with in a period of five working days to confirm whether caveat has been removed from the register.
Fees Involved: Registration fees – UGX. 10,000 Stamp Duty – UGX 5,000
Procedure: Required Documents:
  • 2 sets of Mortgage deeds
  • Duplicate title
  • 2 passport photos
  • Receipt of payment
  • Present original copies and photocopies (of the above documents) to the department of land Administration for processing where Photocopies are stamped “Received” and returned to you.
  • Check for approval of documents within a period of ten working days.
  • On presenting the stamped “Received” copy you’re then issued a duplicate title and Mortgage deed.
  • Fees Involved Stamp duty – 0.05% of the value of the mortgage Registration fees – UGX. 15,000 If it’s a company an additional UGX 5,000 is paid for perusal of company Records. If the mortgage affects more than one title, an additional UGX 5,000 is paid for each extra plot.

Real Estate Agencies

Crane Management Services Limited 38, 1st Floor, Crane Chambers t: 0414 343 607/608/552, M: 0752 711 750/903/035 e: cms@rupareliagroup.com w: www.cms.co.ug National Housing Head Office t: +256 312 119 300 e: sales@nhcc.co.ug, w: www.nhcc.co.ug
ELECTRICITY & GAS The electrical power is composed of hydro and thermal power generated from Bujagali and Owen Falls dam. Power is then transmitted to various distributors in Uganda.UMEME Umeme Rwenzori House 1 Lumumba Avenue 0312 360600, www.umeme.co.ugElectricity in the Kampala market UMEME is in charge of the management and total distribution network for both domestic and industrial electricity in Kampala – Capital Region. Consumers are billed based on the energy used. UMEME draws up energy prices based on different elements: taxes, energy costs, rate for use of the networks and public surcharges.Yaka Most domestic and small commercial customers have been converted to the Prepaid Metering system Yaka. UMEME is responsible for the cost of Yaka installation for domestic and ordinary commercial customers.What do I receive when my Yaka connection is complete? The new meter will be installed in a tamper proof meter box. A swipe card will be issued and a Customer Interface Unit (CIU) allowing you to monitor your energy consumption will be installed inside your premises. You will also be given a copy of the Meter Installation Form.Currently, credit vouchers can be purchased from UMEME Service Centres or through payway outlets.You can chose to buy as much power as you please based on your consumption habits.Once your units are complete, your electricity will go off. However, the Yaka CIU will signal a warning beep when the credit is running low.You are only charged for units used. If you plan to travel ensure that you load your Yaka meter with sufficient units or switch off electrical appliances. In case you forget or lose your token number or slip simply call the UMEME Contact Centre on 0800 185 185 or 0800 185 186 or visit UMEME outlets with your meter number. Safety Tips Power surges are common in Uganda so ensure any sensitive equipment (e.g. fridges, computers) is protected with a surge protector, available from supermarkets and electrical stores. Check the Umeme website www.umeme.co.ug for planned outages in your area. Apartments should have a back-up power supply. Tenants are usually responsible for a back-up supply for houses, so investigate generators and inverters. GAS: Gas is available for domestic use in canisters of 6 and 15kg. You will need to pay a deposit for a gas cylinder, a regulator and rubber hose. Thereafter you pay to refill the canister, and get the deposit on the cylinder back if you return the cylinder to the supplier when you leave Uganda. GAS SUPPLY

Gas is available for domestic use in canisters of 6 and 15kg. You will need to pay a deposit for a gas cylinder and buy a regulator and rubber hose. Thereafter you pay to refill the canister, and get the deposit on the cylinder back if you return the cylinder to the supplier when you leave Uganda.

Gas is supplied by big companies like Shell, Total, Kobil, Petrocity and Hash Energy.

Mogas Uganda Ltd

94-100 Mukabya Road

Along Kampala Jinja Highway


t: 0414341914, 0752741750

GENERATORS Terrain Plant LtdTank Hill Parade, Muyenga, t: 041 4266749 INVERTERS AND SOLAR SYSTEMS

Most Solar companies provide equipment for domestic (lighting, phone charging, television and fridges)

UltraTec (U) Ltd,

Plot 4520, Kabalagala Close, Kampala, Uganda

e:ultratecworld@gmail.com, ultratecug@usa.net

t: +256 758 200007, +256 752 200007,+256 772 200007

Solar Construct

Plot 45 Malwana Road, Industrial Area

t: +256312264264 / +256772732690


w.www. solarconstruct.com

WATER National Water and Sewerage Corporation (the authority for distribution of water) are the principle suppliers of water in Uganda. Kampala Area Main Branch 18/29 sixth street t: 031226487, 041315500/501 e: gm@kampalawater.co.ug The Bill Clients are recognized by Property and Customer Reference number. With improved technology NWSC uses a Hand-held meter reading device to draw up the bill based on your meter. Payment is done using E-water payment system or at any Bank.Water Supply (In case of water shortage) Tukolebukozi Water Supply Kalerwe Roundabout Gayaza Road (charges about shs.200,000 for 8,000 litres inclusive of delivery costs) t: 07044537003 Plumbers Uganda Martyrs Shrine Plumbing Hardware t: 0772 644 886, Mbowa m: 0772495228
Gas Address Telephone Website E-Mail
K-gas 4 Wankulukuku Road t: 0414271425 w: www.kenolkobil.com e: kobil@kobil.co.ug
Mogas Uganda Ltd 4-100 Mukabya Road Along Kampala Jinja Highway t: 0414341914, 0752741750 w: www.Mogasoil.com e: mogas.uganda@Mogasoil.com
Shell (VIVO Energy) 9/11, 7th Street industrial area t: 0312220261 w: wwww.vivoenergy.com e: mogas.uganda@Mogasoil.com
Total Uganda Ltd 4, 8th street Industrial Area t: 0414390713
Home Gas ( U ) Ltd S.F 39 Ovino Mall, Kisenyi Rd t: 0782616255 e: info@homegas.ltd.ug w: homegas.ltd.ug


You can satellite services by subscribing directly to your desired cable provider. Providers all give access to digital TV only. HOW TO SUBSCRIBE: In all cases, subscription is possible at providers’ shops/ outlets. The length of subscription and connection procedure will depend on the services chosen and equipment needed. All the relevant addresses are referred to below:
Television Address Telephone Website E-Mail
Multichoice Garden City Mall and Ibis Vale t: 0414 330000 w: www.hotelafricana.com e: africana@hotelafricana.com
StarTimes First Floor, Soliz House 23, Lumumba Avenue, Nakasero, t: 0417 117700 w: www.startimes.com.ug

Mobile Telephone, Airtime & Internet

Uganda Communication Commission (UCC) is the regulatory body for the communication sector. The various Telecom companies can be differentiated by code. They have different call ratings and internet packages. In case you’re to travel check whether your desired network offers roaming services.Airtel Former Warid towers, t: 0414 230110 / 0752 230110 w: www.airtel.com MTN Uganda 22 Hannington Road, Nakasero, t: 0312 212333 Africell 28-30 Clement Hill Road, Nakasero, w: www.africell.ug Uganda Telecom Limited (UTL) Rwenzori Courts, Lumumba Avenue, Nakasero, t: 0414 333200 INTERNET Internet connection can either be by modem/ wireless connection/ telephone/direct to handset. Internet Providers directly offer internet services tailored to individual’s needs.Fibre optic cable is being installed throughout Kampala but is not yet operational Africa Online 5th Floor, commercial Plaza, t: 0414342554 FSAT Communication Uganda Ltd 1 Colville street, Ground Floor, t: 0414343334 Infocom 26 Wampewo Avenue, Kololo t: 041 4562800 Smile Communications Uganda Ltd Plot 10-12, Corporation Rise, Bukoto, Kampala t: +256 (0) 414 530 470, m: info@smile.co.ug w: www.smile.co.ug Tangerine Kanjokya Street, Kamwokya, t: +256 (414 ) 235536/7 e: sales@tangerine.co.ug, w: www.tangerine.co.ug Smart Telecom 1 Clement Hill Road, t: 0740 100 100 REGISTRATION OF SIMCARD You can purchase a SIM – Card for your handset at any nearby kiosk. Kiosks are usually branded with the kind of telecom service available. It’s mandatory that every sim-card purchased is registered before usage. You can register at any registering agent of your respective network free of charge. You’re required to have a photocopy of a valid ID and a passport size photograph. International Airtime Top Up International Airtime Top Up allows you to instantly top up your mobile phone number while roaming in other countries or send airtime to people and businesses on other networks across East Africa and around the world. 3 Mapeera Lane, Entebbe, t: 0312 301833 e: support@internationalairtimetopup.com w: www.internationalairtimetopup.com

Payment Systems

You can load internet, airtime for any network, pay for DSTV, Startimes, Gotv, water bills and buy an air ticket.It’s time saving, and you will receive an instant message on your phone to let you know that your transaction was successful. PayWay Plot 15, Block 979, Nsambya, Kampala, Opposite the back gate of USA embassy, Toll free line: 0 800 20 30 20 Whatsapp: 0792 240 818, w: www.payway.ug Bomba Pay Suzie House Ggaba Road, m: 0776 222502/3 Mcash 4 Wampewo avenue, Kololo. Investment House m: 0414233799 e: info@mcash.ug w: www.mcash.ug
INTERIOR DESIGNERS ACCESSORIESEI Designers Interior & Landscape Consultants Wakiso Najjemba, Plot 42 Block 258, Kasengejje Road, 34941 kampala uganda, e:designerspaces@live.com,ei_designers@yahoo.com t:0779 134384,0704 720 446 Good Glass m: 0773 864711, w: www.goodglassug.com e: info@goodglassug.com DECORATION You may wish to call on a decorator, do it yourself or opt for an intermediate solution involving working with a decorating shop where you will find a wide selection, advice and someone to help you translate your ideas into reality. FURNITURE

Muti Interiors

Plot No. 922, Lubowa, Kampala, Uganda

t:+256 780 245412, e: mutifurniture@gmail.com

e: customer@mutiinteriors.com

w: www.mutiinteriors.com

Nina Interiors Ltd

41 Jinja Road, t: 0414233379, 0312262453/4

e: info@ninainteriors.co.ug, w: www.ninainteriors.co.ug

Villa Kololo Interiors

Plot 11 Old Portbell Road

t: 0784 813 706, e: villakololo@gmail.com

Maison 1273 Quality Hill Boutique, Gaba road Kampala t: 0794 714 254 / 0414 510 465 e: info@m-maison.net w: www.m-maison.net HOME WARES


1273 Quality Hill Boutique, Gaba Road Kampala

t: 0794 714 254 / 0414 510 465

e: info@m-maison.net, w: www.m-maison.net

Table Affairs

5th Street Industrial Area,Madhvani Business Park (Opposite Fresh Dairy, next to Bata)

t: 0392177893, 0752105581, e: info@tableaffairs.ug

w: www.tableaffairs.ug

BEDDINGS Euroflex Ltd M514 Jinja Road, kyambogo t: 0312 262058/ 0312 261260 DRY CLEANING, LAUNDRY SERVICES Spot Clean Dry Cleaners

Spot Clean Dry Cleaners

8 Jinja Rd, Garden City, Kabalagala, Capital Shoppers Ntinda & Oasis Mall, Acacia Mall ,Lugogo Mall, village mall and Imperial Mall Entebbe

t :0414341601, m: 0772835300

e:info@spotclean.co.ug, w: www.spotclean.co.ug