Expats in Uganda

Your Practical Guide to settling and living in Uganda

The electrical power is composed of hydro and thermal power generated from Bujagali and Owen Falls dam. Power is then transmitted to various distributors in Uganda.

Umeme Rwenzori House 1 Lumumba Avenue 0312 360600, www.umeme.co.ug

Electricity in the Kampala market
UMEME is in charge of the management and total distribution network for both domestic and industrial electricity in Kampala – Capital Region. Consumers are billed based on the energy used. UMEME draws up energy prices based on different elements: taxes, energy costs, rate for use of the networks and public surcharges.

Most domestic and small commercial customers have been converted to the Prepaid Metering system Yaka. UMEME is responsible for the cost of Yaka installation for domestic and ordinary commercial customers.

What do I receive when my Yaka connection is complete?
The new meter will be installed in a tamper proof meter box. A swipe card will be issued and a Customer Interface Unit (CIU) allowing you to monitor your energy consumption will be installed inside your premises. You will also be given a copy of the Meter Installation Form.

Currently, credit vouchers can be purchased from UMEME Service Centres or through payway outlets.

You can chose to buy as much power as you please based on your consumption habits.

Once your units are complete, your electricity will go off. However, the Yaka CIU will signal a warning beep when the credit is running low.

You are only charged for units used. If you plan to travel ensure that you load your Yaka meter with sufficient units or switch off electrical appliances.

In case you forget or lose your token number or slip simply call the UMEME Contact Centre on 0800 185 185 or 0800 185 186 or visit UMEME outlets with your meter number.

Safety Tips

Power surges are common in Uganda so ensure any sensitive equipment (e.g. fridges, computers) is protected with a surge protector, available from supermarkets and electrical stores.

Check the Umeme website www.umeme.co.ug for planned outages in your area.

Apartments should have a back-up power supply. Tenants are usually responsible for a back-up supply for houses, so investigate generators and inverters.

Gas is available for domestic use in canisters of 6 and 15kg. You will need to pay a deposit for a gas cylinder, a regulator and rubber hose. Thereafter you pay to refill the canister, and get the deposit on the cylinder back if you return the cylinder to the supplier when you leave Uganda.


Gas is available for domestic use in canisters of 6 and 15kg. You will need to pay a deposit for a gas cylinder and buy a regulator and rubber hose. Thereafter you pay to refill the canister, and get the deposit on the cylinder back if you return the cylinder to the supplier when you leave Uganda.

Gas is supplied by big companies like Shell, Total, Kobil, Petrocity and Hash Energy.

Mogas Uganda Ltd

94-100 Mukabya Road

Along Kampala Jinja Highway


t: 0414341914, 0752741750


Terrain Plant LtdTank Hill Parade, Muyenga, t: 041 4266749


Most Solar companies provide equipment for domestic (lighting, phone charging, television and fridges)

UltraTec (U) Ltd,

Plot 4520, Kabalagala Close, Kampala, Uganda

e:ultratecworld@gmail.com, ultratecug@usa.net

t: +256 758 200007, +256 752 200007,+256 772 200007

Solar Construct

Plot 45 Malwana Road, Industrial Area

t: +256312264264 / +256772732690


w.www. solarconstruct.com

National Water and Sewerage Corporation (the authority for distribution of water) are the principle suppliers of water in Uganda.

Kampala Area Main Branch
18/29 sixth street t: 031226487, 041315500/501
e: gm@kampalawater.co.ug

The Bill
Clients are recognized by Property and Customer Reference number. With improved technology NWSC uses a Hand-held meter reading device to draw up the bill based on your meter. Payment is done using E-water payment system or at any Bank.Water Supply (In case of water shortage)
Tukolebukozi Water Supply
Kalerwe Roundabout Gayaza Road (charges about shs.200,000 for 8,000 litres inclusive of delivery costs) t: 07044537003

Uganda Martyrs Shrine Plumbing Hardware
t: 0772 644 886, Mbowa m: 0772495228

Gas Address Telephone Website E-Mail
K-gas 4 Wankulukuku Road t: 0414271425 w: www.kenolkobil.com e: kobil@kobil.co.ug
Mogas Uganda Ltd 4-100 Mukabya Road Along Kampala Jinja Highway t: 0414341914, 0752741750 w: www.Mogasoil.com e: mogas.uganda@Mogasoil.com
Shell (VIVO Energy) 9/11, 7th Street industrial area t: 0312220261 w: wwww.vivoenergy.com e: mogas.uganda@Mogasoil.com
Total Uganda Ltd 4, 8th street Industrial Area t: 0414390713
Home Gas ( U ) Ltd S.F 39 Ovino Mall, Kisenyi Rd t: 0782616255 e: info@homegas.ltd.ug w: homegas.ltd.ug


You can satellite services by subscribing directly to your desired cable provider. Providers all give access to digital TV only.


In all cases, subscription is possible at providers’ shops/ outlets. The length of subscription and connection procedure will depend on the services chosen and equipment needed. All the relevant addresses are referred to below:

Television Address Telephone Website E-Mail
Multichoice Garden City Mall and Ibis Vale t: 0414 330000 w: www.hotelafricana.com e: africana@hotelafricana.com
StarTimes First Floor, Soliz House 23, Lumumba Avenue, Nakasero, t: 0417 117700 w: www.startimes.com.ug

Mobile Telephone, Airtime & Internet

Uganda Communication Commission (UCC) is the regulatory body for the communication sector. The various Telecom companies can be differentiated by code. They have different call ratings and internet packages. In case you’re to travel check whether your desired network offers roaming services.


Former Warid towers, t: 0414 230110 / 0752 230110

w: www.airtel.com

MTN Uganda

22 Hannington Road, Nakasero, t: 0312 212333


28-30 Clement Hill Road, Nakasero, w: www.africell.ug

Uganda Telecom Limited (UTL)

Rwenzori Courts, Lumumba Avenue, Nakasero,

t: 0414 333200



Internet connection can either be by modem/ wireless connection/ telephone/direct to handset. Internet Providers directly offer internet services tailored to individual’s needs.Fibre optic cable is being installed throughout Kampala but is not yet operational

Africa Online

5th Floor, commercial Plaza, t: 0414342554

FSAT Communication Uganda Ltd

1 Colville street, Ground Floor, t: 0414343334


26 Wampewo Avenue, Kololo t: 041 4562800

Smile Communications Uganda Ltd

Plot 10-12, Corporation Rise, Bukoto, Kampala

t: +256 (0) 414 530 470, m: info@smile.co.ug

w: www.smile.co.ug


Kanjokya Street, Kamwokya, t: +256 (414 ) 235536/7

e: sales@tangerine.co.ug, w: www.tangerine.co.ug

Smart Telecom

1 Clement Hill Road, t: 0740 100 100


You can purchase a SIM – Card for your handset at any nearby kiosk. Kiosks are usually branded with the kind of telecom service available.

It’s mandatory that every sim-card purchased is registered before usage. You can register at any registering agent of your respective network free of charge. You’re required to have a photocopy of a valid ID and a passport size photograph.

International Airtime Top Up

International Airtime Top Up allows you to instantly top up your mobile phone number while roaming in other countries or send airtime to people and

businesses on other networks across East Africa and around the world.

3 Mapeera Lane, Entebbe, t: 0312 301833

e: support@internationalairtimetopup.com

w: www.internationalairtimetopup.com


Payment Systems

You can load internet, airtime for any network, pay for DSTV, Startimes, Gotv, water bills and buy an air ticket.

It’s time saving, and you will receive an instant message on your phone to let you know that your transaction was successful.


Plot 15, Block 979, Nsambya, Kampala, Opposite the back gate of USA embassy,

Toll free line: 0 800 20 30 20

Whatsapp: 0792 240 818,

w: www.payway.ug

Bomba Pay

Suzie House Ggaba Road, m: 0776 222502/3


4 Wampewo avenue, Kololo. Investment House

m: 0414233799 e: info@mcash.ug w: www.mcash.ug